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退款政策

申请退款

15 天体验环境开通后的 24 小时内，可申请全额退款。请发送订单号和退款申请至 [email protected]。如环境尚未开通或服务存在问题，也请联系我们，我们会根据订单情况处理。退款后体验环境的访问权限将终止。

支付渠道与法定权利

退款按原支付渠道及适用支付服务商的流程处理。适用法律规定的消费者退款、撤回或其他强制性权利不受本政策限制。私有部署项目的退款以另行签署的合同及适用法律为准。

Refund Policy

Request a refund

You may request a full refund within 24 hours after your 15-day trial environment is activated. Email your order number and refund request to [email protected]. If your environment has not been activated or you encounter a service problem, contact us and we will review the order. Access to the trial environment will end after a refund.

Payment channel and statutory rights

Refunds are handled through the original payment channel and its applicable provider process. Nothing in this policy limits mandatory consumer refund, withdrawal or other rights under applicable law. Refunds for self-hosted projects are governed by the separate agreement and applicable law.